Return & Refund Policy

Thank you for shopping at Windsor Lane Decor!

We pride ourselves on the quality and uniqueness of our handmade signs and candles. Each product is made with care, and we hope you find satisfaction in the personal touch that goes into every item. Due to the handmade nature of our products, we allow for a processing time of up to 1-2 weeks to ensure your product is made to our high standards.


If, unfortunately, your order arrives damaged during shipment, we're here to help make it right. We accept returns in the case of items damaged upon arrival within 7 business days of receipt.

To initiate a return for a damaged item, please follow these steps:

  1. Email Proof: Send an email to with a detailed description of the damage. Please include photographic evidence of the damage to assist us in our quality assurance efforts.

  2. Return Authorization: Upon reviewing the photographs and your email, our support team will contact you with instructions on how to proceed with the return. We may offer a refund or replacement based on the extent of the damage and your preference.

  3. Shipping for Returns: Specific instructions regarding the return shipping process will be provided by our support team. Please wait for our guidance before sending any product back to us.

Refunds and Replacements

After we receive your email and assess the damage through the photographs, we will notify you of the approval or rejection of your refund or replacement. If approved, you can choose between the following options:

  • Refund: A refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, typically 5-10 business days.

  • Replacement: If you opt for a replacement, we will initiate the process to create and send a new product to you. The time it takes for you to receive the replacement may vary depending on your location.

Non-returnable items

Please note that due to the nature of our products, we are unable to accept returns unless the items are damaged upon arrival.

Contact Us

If you have any questions or concerns about your order, our Return & Refund Policy, or if you need further assistance with a return, please do not hesitate to contact us: